One of the biggest reasons we decided to purchase an Xquisite was for the advertised customer service. When we were at the boat show last year we had a chance to meet the CEO and he gave us a tour of the boat. Based on the looks initially I frankly was not very interested but after talking to him and seeing the thought put into the design and systems we walked away truly impressed. One of the big things he talked about was the fact they would train new owners on the boat, its systems, and even would provide techs to fix the boat regardless of where you were in the world even if the boat was not under warranty they still wanted to be the first person you called when an issue came up. They also had a certified used boat program where the boat came with a 90 day warranty ensuring everything worked and the new owners got a weeks worth of training. So we decided to put this to the test. No we had not purchased a boat from them but it was still an Xquisite would they still service us and provide training?

We exchanged a few e-mails and found out the answer was a resounding YES. Of course we had to pay for it but they were still happy to give us a training captain that knows these boats and would explain all the systems, how to sail it, and teach us to dock it. I enquired about getting a few of the items addressed from our survey and the head of the service department quickly got back with me to prioritize the items and assured me he could get many of them fixed over the 2-3 weeks we wanted to leave the boat there while we went back home with plans to return once Max completed his Junior year on June 13th.
It seemed a plan was coming together. We had found a cheaper dock, we could get the boat serviced and get a few days of training in all at the Xquisite hub. Now we just needed a few of the basic safety items to use a boat, some food, things to cook it with, and we could be off to the Bahamas for a few days.
We hired the captain that took us out the day before to give us some quick docking training and asked him to come with us to the fuel dock ensuring we didn't get into to much trouble the first day we owned the boat and could get it out of that dock and back in if necessary. He was skilled and a nice guy but I don't think teaching was his thing. Anyway we were successful in getting fuel and now had the confidence to get the boat in and out of the dock. Rest of our time those two days was spent shopping for some basic tools, locating a new steering cable for the dinghy, getting some food, towels, the required basic safety equipment, refilling the propane tanks, etc. Of course we also had to return the rental car and pick Max up from the airport. It was a busy couple of days running around a town we were unfamiliar with.
Saturday morning we got up about 3am and were off the dock by 330 heading to Freeport. Our plan was to motor down the ICW going though 3 bridges to the inlet the cruise ships come in. There was a inlet only a mile away from our dock that only required one bridge but I had read it was at one point considered the most dangerous inlet on the East Coast of the country and Navionics did not seem to have much information on it. On our way out I decided to give it a try as it should save us at least 45 minutes in getting to the Atlantic. What really convinced me was that there was a set of bread crumbs on the chart plotter showing the boat had come this way once before. I figured if I followed those we should be safe right? We called the bridge held the boat in place with no problem until they opened started heading out and attempted to follow the path in the chart plotter. Luckily Max was standing beside me on the side of the boat away from the glow of the electronics as he noticed the sea wall directly infront of us that I surly would have beached boat on following our path (I was probably only 75ft from it). While I had figured out how to dim the 17 inch chart plotter at the helm I had not figured out how to dim the other 4 smaller displays and it turns out this was really limiting my night vision. Not to mention I now did not have much faith in the accuracy of the chart plotter.

Once we got past the inlet it was easy going across the Atlantic. I have never seen an ocean so calm. Unfortunately there would not be much sailing that day but that was ok as the boat was all new to us and it gave us some time to play with the systems, try pulling out the sails, and figure out how to play with some of the gadgets we had not yet tested. We had been making good time along the way and were told not to approach the inlet to the Xquisite center until about 2 hrs before high tide. I stopped the boat and Max & I swam in that beautiful blue water that is usually only associated with post cards. The chart said it was over 2000ft deep but it was incredibly clear. After killing a little time we got back on our way.

On the way in I e-mailed our Xquisite contacts asking where to dock and reminding them this was a new to us boat and that we had little to no experience docking it. Luckily even though it was his day off our soon to be training captain was around and helped guide us into the dock and ensured we were well tied up. Our shake down cruise had been successful. Everything on the boat worked as expected and we had made it in safely.